Coronavirus COVID-19 Readiness: Bank from virtually anywhere, anytime.

Updated: June 11, 2020

During these unprecedented times Alden has taken drastic measures to ensure the safety of our staff and our members. We continue to follow guidance from the Centers for Disease Control (CDC), as well as federal, state and local agencies. Rest assured we’re taking precautions, including:

  • Regularly disinfecting areas where transactions occur with hospital grade disinfectant, including ATM screens and keypads
  • Hand sanitizer is available in our branches
  • Washing hands frequently and wearing protective gloves
  • Increasing social distancing measures by limiting the number of Members in the branch at one time 
  • Installing safety shields at member service stations

Public safety and our Members needs are Alden’s most important priorities. We are prepared and confident in our Business Continuity Plan. We are fortunate that many of our banking services are available 24/7, from almost any location, with our online banking, mobile check deposit and bill pay services.  We encourage you to consider using our online banking services to meet your needs.We want to stress that at Alden we will continue to be here and support our community as we have for over 80 years. We will continue to lend money to our members as their personal and business needs warrant and we will work together to make sure we get through these difficult times together. Alden will be here when you need us the most. 

Any changes to our normal banking hours or in-person services will be conveyed here on our website, social media outlets, and signage at the branches.

Locations & Hours

Main Office

Address: 710 Grattan St
Chicopee, MA 01020

Lobby Hours: Monday – Wednesday: 9am-4pm
Thursday: 9am – 6pm
Friday: 9am – 5pm
Saturday: 9am – 1pm

Drive-up: Monday – Wednesday: 8am-5pm
Thursday: 8am – 6pm
Friday: 8am – 5pm
Saturday: 9am – 1pm

Telephone: (413) 536-0475

Fax: (413) 536-0986

Belchertown Office

Address: 175 State Street
Belchertown, MA 01007

Lobby & Drive-up: 
Tues – Wednesday: 10am-4pm
Thursday & Friday: 12pm – 5pm
Saturday: 9am – 12pm

Telephone: (413) 206-5700

Fax: (413) 213-1000

Bank from virtually anywhere, anytime.

Like you, we’re monitoring the latest news about the coronavirus. That’s why we’re doing all we can to make sure our branches are open. You can count on us at times like this, especially if you need our help.

We also want you to have confidence that you can bank virtually anywhere, anytime with the Alden Credit Union mobile app and www.aldencu.com.

If you haven’t already:

Download the Alden Credit Union app via the app store.
Enroll in online banking www.aldencu.com

You’ll be able to:

Update your personal details –
Make sure we can stay in touch.
Access your accounts –
See transactions, balances and important details.
Deposit checks –
Snap a picture of your check to deposit it using Alden Credit Union phone app.
Make payments –
Pay your Alden Credit loans and other bills, and set up recurring payments.
Transfer funds –
Move money between accounts.

ATM Banking: Check balances, withdraw cash, and make deposits at any branch office ATM.

Telephone Banking: Check balances and transfer funds between your Alden Credit Union accounts by calling 1-888-833-5583.