Greeter Position – includes Saturdays
Summary: To provide high quality service to Alden Credit Union members and / or potential members by greeting them in a friendly manner while efficiently answering questions and / or directing incoming telephone calls.
- Adhering to written policies and procedures.
- Providing information within scope of authority and knowledge.
- Determining where to forward incoming calls in order to reduce multiple transfers.
- Seeking available personnel to assist in inquiries beyond the scope of this position.
- Taking and relaying messages in a timely and accurate manner.
- Assisting in other work related projects as staffing and time permit.
Knowledge, skills and abilites desired: Strong interpersonal and computer skills required. Ability to maintain a positive outlook. Good eyesight, hearing, manual dexterity and physical condition for computer use, storage / retrieval of hard copy account documentation and communication with members.
To apply: Email your resume to HR@www.aldencu.com or visit our main office at 710 Grattan St. Chicopee, MA 01020.