WE ARE HIRING! - Universal Service Representative (USR) Full-Time - BELCHERTOWN

Opportunity Overview:

Are you looking for a fresh opportunity where you can help people with their financial needs? Would you like to work in an office environment with a caring, encouraging team? If so, here is your chance!

We are group of talented individuals, passionate about supporting our customers and co-workers. We’re looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about learning new things, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for – then come join us!
 

Benefits of joining our Team:
 

• Bonus Opportunities
• Generous Medical, Dental, and Vision coverage
• Generous vacation and paid Holidays
• Employee discount on loan rates
• Our incentive bonus program means you can earn even more by earning incentives every single month!
• Competitive salary
• 401K Plan

Alden Credit Union is an Equal Opportunity Employer.

Position Overview:

The Universal Service Representative (USR) is a hybrid role combining both teller and member service responsibilities. This position is stationed at a two-person branch and plays a critical part in ensuring smooth daily operations, including opening and closing the branch, handling transactions, maintaining operational standards, and providing exceptional service to members. The role requires a proactive individual with strong organizational skills and the ability to multitask in a low-foot traffic environment.

Primary Accountabilities:

•    Open and close the branch, ensuring all security and operational procedures are followed.
•    Operate a teller drawer accurately and efficiently, processing deposits, withdrawals, and other member transactions.
•    Balance the vault, cash recycler and ATM regularly to ensure accuracy and availability.
•    Answer phone calls and respond to member inquiries in a professional and timely manner.
•    Monitor and respond to online banking messages to support member needs remotely.
•    Open and process new accounts, i.e.: checking, savings, and certificates of deposit (CDs).
•    Maintain familiarity with all facets of IRA products.
•    Perform account research to resolve problems and assist members in balancing accounts.
•    Order checks, ATM, and debit cards as needed.
•    Update member records and perform account maintenance.
•    Verify the identity of persons conducting transactions.
•    Verify authenticity of cash and checks, including endorsements and signatures.
•    Review security alerts for potential fraud or counterfeit items.
•    Adhere to written policies and procedures to minimize losses
•    Promote and cross-sell credit union products and services based on member needs.
•    Support main office staff by assisting with administrative or operational tasks during slower periods.
•    Maintain compliance with all banking regulations and internal policies.
•    Assisting in other duties as required and any other tasks assigned to you.

Knowledge, Skills, Education and Work Experience:

High-school diploma or equivalent required

At least one year of experience in a financial institution preferred.

Strong communication, multitasking, and problem-solving skills.

Proficient in cash handling and basic math.

Comfortable using computers, banking systems, and digital tools.

Must be detail-oriented and able to work independently in a small team setting.

Ability to stand for extended periods.  

Cash handling and customer service experience required

Ability to work a flexible schedule necessary

To apply: Email your resume to hr@aldencu.com or visit our main office at 710 Grattan St. Chicopee, MA 01020