Account Service Representative (Teller) – Full Time

Opportunity Overview:

Are you looking for a fresh opportunity where you can help people with their financial needs? Would you like to work in an office environment with a caring, encouraging team? If so, here is your chance!

We are group of talented individuals, passionate about supporting our customers and co-workers. We’re looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about learning new things, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for – then come join us!
 

Benefits of joining our Team:
 

  • Bonus Opportunities
  • Generous Medical, Dental, and Vision coverage
  • Generous vacation and paid Holidays
  • Employee discount on loan rates
  • Our incentive bonus program means you can earn even more by earning incentives every single month!
  • Competitive salary
  • 401K Plan

Alden Credit Union is an Equal Opportunity Employer.

Position Overview:

As an Account Service Representative (Teller), you will act as the primary front-line contact with our customers. You will provide accurate, efficient and pleasant service while performing all teller-related functions and presenting a friendly, professional image.

Primary Accountabilities:

Continually exceeds customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty.

Services customers by processing all teller transactions quickly with minimal or no errors according to bank policy and procedures.

Cross sells products and services and makes appropriate referrals to other staff customers and departments to ensure customer needs are met.

Demonstrates basic product knowledge, including handling customer inquiries as needed.

Organizes and sets up workstation, including computer opening procedures, cash ordering and supplies.

Verifies all transactions and proves cash drawer upon completion of assigned shift to ensure compliance. Seeks assistance as needed to resolve proof discrepancies.

Performs clerical duties including transaction and branch proof documentation. Processes night drop work as assigned.

May assist the ATM Custodian with cash replenishment, ATM proof, and ATM maintenance and troubleshooting.

Participate in community and networking events.

Responsible for complying with on-site operational compliance, internal controls, security policies and procedures, assuring compliance with all laws, regulations and corporate policies including BSA reporting, CRA, and Regulation CC.

Knowledge, Skills, Education and Work Experience:

High-school diploma or equivalent required

Must have good verbal, math and customer service skills, possess clerical accuracy and be detail oriented

Demonstrated ability to handle challenging customer situations with poise and tact

Cash handling and customer service experience required

Ability to work a flexible schedule necessary

To apply: Email your resume to hr@aldencu.com or visit our main office at 710 Grattan St. Chicopee, MA 01020