WE ARE HIRING! Greeter - Full -Time - Chicopee
Job Title: Greeter
Location: Chicopee, MA
Position Summary:
The Greeter serves as the first point of contact for members and visitors entering the credit union. This role is responsible for welcoming individuals with a friendly and professional demeanor, directing them to the appropriate department or staff member, and ensuring a positive first impression of the credit union. The ideal candidate is personable, organized, and committed to delivering exceptional service.
Key Responsibilities:
- Greet all members and visitors in a courteous and professional manner.
- Direct members to appropriate departments or staff based on their needs.
- Manage the flow of foot traffic in the branch lobby to ensure efficient service.
- Answer incoming calls, route them appropriately, or take messages.
- Maintain a clean and welcoming front lobby area.
- Monitor appointment schedules and notify staff of arrivals.
- Handle basic member inquiries and provide general information about the credit union’s services.
- Support branch staff with administrative tasks as needed (e.g., filing, mailing, or data entry).
- Assist with opening and closing procedures for the branch lobby area.
Qualifications:
- High school diploma or equivalent.
- Prior customer service or receptionist experience preferred.
- Excellent interpersonal and communication skills.
- Professional appearance and demeanor.
- Ability to remain calm and courteous in a fast-paced environment.
- Proficiency with basic computer programs and office equipment.
Work Environment:
This position operates in a professional office environment with frequent interaction with members and staff. It requires standing for extended periods and occasional light lifting of materials such as brochures or supplies.
To Apply:
Email your resume to hr@aldencu.com or visit our main office at 710 Grattan St., Chicopee, MA 01020.
Alden Credit Union is an Equal Opportunity Employer.