WE ARE HIRING! Greeter - Full -Time - Chicopee

Job Title: Greeter 
Location: Chicopee, MA

Position Summary:
The Greeter serves as the first point of contact for members and visitors entering the credit union. This role is responsible for welcoming individuals with a friendly and professional demeanor, directing them to the appropriate department or staff member, and ensuring a positive first impression of the credit union. The ideal candidate is personable, organized, and committed to delivering exceptional service.

Key Responsibilities:

• Greet all members and visitors in a courteous and professional manner.
• Direct members to appropriate departments or staff based on their needs.
• Manage the flow of foot traffic in the branch lobby to ensure efficient service.
• Answer incoming calls, route them appropriately, or take messages.
• Maintain a clean and welcoming front lobby area.
• Monitor appointment schedules and notify staff of arrivals.
• Handle basic member inquiries and provide general information about the credit union’s services.
• Support branch staff with administrative tasks as needed (e.g., filing, mailing, or data entry).
• Assist with opening and closing procedures for the branch lobby area.

Qualifications:

• High school diploma or equivalent.
• Prior customer service or receptionist experience preferred.
• Excellent interpersonal and communication skills.
• Professional appearance and demeanor.
• Ability to remain calm and courteous in a fast-paced environment.
• Proficiency with basic computer programs and office equipment.

Work Environment:
This position operates in a professional office environment with frequent interaction with members and staff. It requires standing for extended periods and occasional light lifting of materials such as brochures or supplies.

To Apply:
Email your resume to hr@aldencu.com or visit our main office at 710 Grattan St., Chicopee, MA 01020.

Alden Credit Union is an Equal Opportunity Employer.