WE ARE HIRING! Greeter - Full -Time - Chicopee

Job Title: Greeter 
Location: Chicopee, MA

Position Summary:
The Greeter serves as the first point of contact for members and visitors entering the credit union. This role is responsible for welcoming individuals with a friendly and professional demeanor, directing them to the appropriate department or staff member, and ensuring a positive first impression of the credit union. The ideal candidate is personable, organized, and committed to delivering exceptional service.

Key Responsibilities:

  • Greet all members and visitors in a courteous and professional manner.
  • Direct members to appropriate departments or staff based on their needs.
  • Manage the flow of foot traffic in the branch lobby to ensure efficient service.
  • Answer incoming calls, route them appropriately, or take messages.
  • Maintain a clean and welcoming front lobby area.
  • Monitor appointment schedules and notify staff of arrivals.
  • Handle basic member inquiries and provide general information about the credit union’s services.
  • Support branch staff with administrative tasks as needed (e.g., filing, mailing, or data entry).
  • Assist with opening and closing procedures for the branch lobby area.

Qualifications:

  • High school diploma or equivalent.
  • Prior customer service or receptionist experience preferred.
  • Excellent interpersonal and communication skills.
  • Professional appearance and demeanor.
  • Ability to remain calm and courteous in a fast-paced environment.
  • Proficiency with basic computer programs and office equipment.

Work Environment:
This position operates in a professional office environment with frequent interaction with members and staff. It requires standing for extended periods and occasional light lifting of materials such as brochures or supplies.

To Apply:
Email your resume to hr@aldencu.com or visit our main office at 710 Grattan St., Chicopee, MA 01020.

Alden Credit Union is an Equal Opportunity Employer.