WE ARE HIRING! Member Service Representatives - Full -Time

WE ARE HIRING! Member Service Representatives - Full - Time

Opportunity Overview:

Are you passionate about delivering exceptional service to members of our community? Alden Credit Union is seeking a dedicated Member Service Representative to join our team. As a Member Service Representative, you will play a crucial role in providing top-notch service to our members. You'll have the opportunity to inform and educate members about our products and services, strengthening our relationships and enhancing their financial well-being.

Benefits of joining our Team:

•    Bonus Opportunities
•    Generous Medical, Dental, and Vision coverage
•    Generous vacation and paid Holidays
•    Employee discount on loan rates
•    Our incentive bonus program means you can earn even more by earning incentives every single month!
•    Competitive salary
•    401K Plan

Alden Credit Union is an Equal Opportunity Employer.

Essential Duties and Responsibilities:

As a Member Service Representative, you will:

•    Adhere to established policies and procedures to minimize losses and ensure compliance.
•    Respond promptly to member inquiries regarding lending, providing accurate information within your scope of authority and knowledge.
•    Obtain applicant information through various channels for secured loans, unsecured loans, and real estate-related loans.
•    Review and interpret credit report information to assess applicants' creditworthiness.
•    Input applicant data into our lending system for document generation and processing.
•    Make credit decisions within delegated authority, consulting with senior lending personnel when necessary.
•    Notify applicants of loan approval, denial, or requests for additional information.
•    Follow proper loan closing procedures to ensure accurate completion of all required documentation.
•    Collaborate with the Mortgage Department to process mortgage applications, serving as the applicant's primary point of contact.
•    Familiarize yourself with Alden Credit Union's loan products, IRA products, and referral processes.
•    Review security alerts for fraud prevention and verify the authenticity of cash or checks.
•    Provide access to safe deposit areas and assist members with various account-related services.
•    Perform account research, balance accounts, and update records as needed.
•    Serve at the Greeter Station and act as a temporary teller during peak periods.
•    Assist with other duties as required to support the operations of the credit union.

Knowledge, Skills, and Abilities Desired:

•    High school diploma or equivalent; additional on-the-job training in loan origination preferred.
•    Minimum of three years' experience in a bank or credit union, with exposure to loan origination, processing, and servicing.
•    Working knowledge of Alden Credit Union's loan policies, procedures, products, and services.
•    Familiarity with applicable state and federal laws/regulations governing lending activities.
•    Strong interpersonal skills and the ability to communicate effectively with members and colleagues.
•    Proficiency in computer usage and data entry.
•    Positive outlook and commitment to providing excellent service.
•    Good eyesight, hearing, and manual dexterity for handling documentation and interacting with members.

If you're ready to make a positive impact in our community and help our members achieve their financial goals, we encourage you to apply for the Member Service Representative - Loan Specialist position at Alden Credit Union. Join us in building a brighter financial future for our members and our community.

To apply: Email your resume to hr@aldencu.com  or visit our main office at 710 Grattan St. Chicopee, MA 01020