Online & Mobile Security

Online Security

Multi-layered, Multi-Authenticated

In order to further protect your account, we require two levels of authentication. When you enroll in Online Banking with Alden Credit Union you'll be required to set up security questions, as well as an image that will be presented to you on every log in. This is called multi-factor authentication, making it more difficult for unauthorized people to gain access to your account.

What else can you do?

  • Make sure you have the latest security features on your PC, an updated Web browser and operating systems software. By doing this, you play a good defense against viruses, malware and other online threats.
  • Turn on automatic updates. Doing this helps fight unknown risks.
  • Protect all your devices that connect to the Internet, including computers, Smartphones, gaming systems (Xbox, PS4, etc.) and other Web-enabled items.
  • Scan USBs using your security software and other external devices as these can be infected by viruses and malware.

Guard your personal information

  • Choose a unique password that combines capital and lowercase letters with numbers and symbols.
  • Make individual passwords for different accounts.
  • When available, setup the privacy and security settings on sites to your comfort level for sharing.

Use caution when connecting

  • Cyber criminals typically operate via links in emails, tweets, posts, and online advertising. If it looks suspicious, even if you know the source, it's best to delete it or send it to the spam folder.
  • Configure the security settings on your computer to limit who can access your machine.
  • Make sure the sites you browse are security-enabled. Look for web addresses with https:// or shttp://, which means it takes extra measures to help protect your information.

Be a Web whiz

  • Be suspicious of any communication that asks you take immediate action, makes offers that sound too good to be true, or ask you to disclose personal information.
  • Always back up your important files by creating electronic copies and storing them safely.

Report stolen finances or identities and other cybercrime to and your local law enforcement agency or state attorney general as appropriate.

Mobile Security

What can you do to secure your mobile device:

  • Use a strong password protection on your mobile device if it is available.
  • Make sure to keep track of your device at all times.
  • Be sure to read the permissions before downloading and installing any applications.
  • Be on the lookout for fake apps. Criminals can create applications that can resemble your financial institutions.

Be aware of your connection

Be cautious of the sites you visit if you're online through an unsecured or unprotected network. Unsecured sites give open access for hackers. Pay attention to the type of business you conduct and adjust the security settings on your device to limit access.

Protect your assets: When browsing on your mobile device, check to be sure the sites are security-enabled.
Keep in mind; requests for personal information or immediate action are almost always a scam.

Lost and stolen mobile devices

Smartphones and tablets offer convenience, but they are also easy to lose or steal, which puts your information at risk. Below are ways you can protect yourself now and in the event you are a victim of theft:

  • Protect your phone with a passcode.
  • Have your device time-out to lock your screen while it's not in use.
  • Consider using a remote wipe program with the ability to delete any data.
  • Keep a record of its model, make, and serial number in case it's stolen.

Typical online threats

Just as they would a PC, viruses, malware, and other programs can infect your mobile device and steal your personal information or financial details. Install anti-virus software, back up your data, and keep the copy in a safe and secure location.